Vision Insurance Plan of America is attentive to the needs of it's members and its providers. There are several facets to VIPA's Quality Assurance / Quality Improvement program

VIPA maintains a grievance process as is required of it by the Commissioner of Insurance. This is a passive program which waits to receive complaints from VIPA members by mail, e-mail, telephone or in person. If such a grievance is filed and involves a provider, he or she will be advised immediately and will be asked to provide the necessary records and information. VIPA requires providers to participate and cooperate fully in the resolution process. The VIPA grievance process involves a committee comprised of members, provider representatives, and well-qualified non-provider professionals.

VIPA does have the ability to maintain provider profiles. If there appears to be a specific problem, VIPA will counsel with the provider to resolve the issue.

Since the provider is able to determine the source for all materials in the VIPA program, VIPA holds the provider responsible for any material shortcomings. Differences of opinion will be resolved by VIPA's grievance committee.